Frequently Asked Questions

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I want to purchase a Purling product in the E.U.  Will I have to pay any extra charges?

EU customers can expect to be charged VAT at 20-23% upon entry of goods to their E.U. country by the local courier/agents. Customers who are VAT registered companies, may be able to reclaim this VAT.
Additional information can be found :

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Do you ship internationally ?

Yes, we regularly ship our games globally. For chess, checkers and backgammon we use DHL Express. Shipping is free to customers within the UK on purchases of £350 & above. For international customers, shipment charges will be added at the checkout. For playing cards & gifts or single chess pieces, we ship globally via Royal Mail / post.

I have just ordered a product from the website, when will my order be delivered ?

Unless otherwise stated, we aim to dispatch all in-stock orders within 3 working days via DHL Express. Customers with a UK shipment address, can expect to receive your Purling product within 2 working days after it is dispatched.
Bespoke/Made to order items are typically 8-10 weeks - subject to requirement and will be quoted at point of enquiry/order.

How can I track my order ?

All chess, backgammon and checkers set orders are shipped via DHL Express. Customers will receive notification from DHL to the contact information provided (when completing order purchase) with a tracking reference number. Typically, International customers can expect orders to arrive 3-14 days from point of dispatch (with the exception of Bold & Bespoke items) subject to customs processing, within destination country. Alternately, please contact:, should you require help regarding the status of your order.

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How do I care for and clean my Purling product ?

For long life and maximum playing enjoyment we recommend treating your Purling game with the utmost care. Alabaster and finely carved woods are fragile.

Display and store your Purling game out of direct sunlight and away from direct sources of heat and humidity.
To remove dust or superficial marks, use a lint free cloth without detergent.

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I would like a custom game, how long does it take ?

Bespoke orders, including Bespoke Art Games are created in consultation with you.  This process takes on average 8-10 weeks, depending on the work required.  If you would like to discuss further please get in touch and our customer service team will be delighted to assist you.